Overview

POSITION TITLE (Oracle title)

COMMUNITY SCHOOLS SPECIALIST I

WORKING TITLE

Lifelong Learning Specialist

SCHOOL/DEPARTMENT

Community Services

LOCATION

Crossroads II, Cary, NC

PAY GRADE

Noncertified Grade 26

FLSA STATUS

Nonexempt

ELIGIBILITY FOR EMPLOYMENT CONTRACT

No

WORK WEEK SCHEDULE

Monday-Friday (occasional evenings and weekends) Position is available for a hybrid telework workweek

POSITION PURPOSE:

Serves as the initial contact person for the Lifelong Learning with Community Schools program. Conducts sales of all three services and researches to build potential advertiser contacts. Provides basic tier-one helpdesk support for Online Classes students. Assists in posting, monitoring, and responding to social media inquiries. Pulls school and department flyers for use in Wake Community Flyers. Maintains the collective database of students, advertisers, and potential advertisers in spreadsheets and the proprietary software PRISM.

MINIMUM QUALIFICATIONS:

KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)

• Comprehensive knowledge of sales tactics and practices;
• Considerable knowledge of Microsoft Office, specifically Microsoft Word and Excel; Google Apps;
• Considerate knowledge of social media best practices;

• Excellent customer management and relationship skills;
• Effective critical thinking and problem-solving skills;
• Effective time management skills;
• Ability to work independently and complete tasks with minimal errors with limited supervision;
• Ability to manage and maintain program database;
• Ability to research and think creatively about potential customers;
• Ability to communicate clearly and concisely both in oral and written form using a variety of communication techniques and tools to ensure the appropriate flow of information, collaborative efforts, and feedback;
• Ability to establish and maintain effective working relationships with school system staff, staff members of client agencies, vendors, and the community.

EDUCATION, TRAINING, AND EXPERIENCE

• Associate degree from a regionally accredited college or university;
• Minimum two years of experience in sales and/or nonprofit;
• Other combinations of education, training, and experience may be considered.

CERTIFICATION AND LICENSE REQUIREMENTS

• Must hold and maintain a valid motor vehicle operator's license according to the State of North Carolina requirements.

PREFERRED QUALIFICATIONS:

• Bachelor's degree in business, marketing, or related field;
• Experience working in an educational or government environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Conducts sales communications based on program marketing and sales plan.
2. Maintains thorough documentation of sales communications and helpdesk interactions.
3. Researches and gathers leads of potential advertisers for the Triangle Camps, Track-Out, and more directory and Wake Community Flyers services.
4. Responds to all customer inquiries through phone and email communications and follows up to ensure quality customer service.
5. Monitors and posts social media based on the program marketing plan.
6. Acts as the tier-one helpdesk support person for online classes and directs students to the national partner for further help, when appropriate.
7. Manages the advertiser and student databases and pulls advertiser contact data upon request.
8. Provides proofreading support to the Lifelong Learning Senior Administrator with promotional materials, including directories, flyers, electronic newsletters, sales emails, and more.
9. Gathers monthly school flyers for Wake Community Flyers, uploads those materials to PRISM system, removes outdated materials, and updates the tracking spreadsheet.
10. Works with advertiser and Wake County Public School System (WCPSS) accounting to verify payments are processed and documented appropriately.
11. Prepares and coordinates mailings for various recipients; conducts biannual NCOA verification.
12. Maintains inventory and organization of program supplies; orders supplies upon approval of Senior Administrator.
13. Performs other related duties, as assigned.

WORK ENVIRONMENT/PHYSICAL REQUIREMENTS

This position operates in a professional office environment and has a noise level of mostly low to moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers, and scanners. The position, at times, must be able to come into direct contact with school system staff, staff members of external agencies, and the community. Work is considered light physical work, requiring the exertion of up to 20 pounds of force. Must be comfortable working under pressure in a fast-paced environment. The work requires driving automotive equipment.

EFFECTIVE DATE:12/2024

DISCLAIMER: The above statements are intended to describe the general purpose and responsibilities assigned to this position. They are not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and skills required by the employees assigned to this position. This description may be revised by HR and approved at any time.