Consumer Engagement Specialist - Health Insurance

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<h2><b><u><span>Company Overview</span></u></b></h2><p></p><p><span>Join us on our mission to elevate customer experiences for people around the world.  As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!</span></p><p>Job Requirements:<br><br>• Proficiency with computer and Windows PC applications which includes the ability to learn new and complex computer system applications and apply their use for phone and non-phone activities<br>• Demonstrated ability to communicate clearly and concisely verbally and in writing<br>• Ability to multi-task. This includes ability to understand multiple products and multiple levels of benefits within each product<br>• Group Retiree additional requirement: proficient with Group Retiree resources and processes<br>• Drive execution of Agent Experience as outlined in the AE SOP including:<br>• Site/Agent/Team contests driven by vendor as well as CLIENT<br>• Signage and CLIENT brand material<br>• Visuals to drive performance such as ranking postings, agent recognition, etc.<br>• Respond to UES/NPS survey results that are unfavorable to include listening to call, identifying agent opportunity and passing along to supervisor and/or coach so they can make outreach as needed to the consumer and provide necessary agent coaching/remediation<br>• Recognize and reward positive UES/NPS surveys.<br>• Managing and leveraging CLIENT Swag<br>• Drive new hire engagement by posting a variety of items that would be of interest to training classes; i.e. welcome message to each class day one (1), a trainee of the day recognition, graduation day announcement, etc.<br><br>Qualifications:<br><br>• Consumer focus<br>• Listening<br>• Teamwork<br>• Self-motivating<br>• Multi-tasking<br>• Creativity<br>• Ability to remain focused and productive each day though tasks may be repetitive<br>• Self-driven and ambitious<br>• Outgoing personality with high energy<br>• Passion around providing our consumers with an outstanding experience<br>• Creativity and drive to create a culture that is motivating and engaging for the site agents<br>• Is a people person<br>• Prior stable work experience</p><p style="text-align:left">If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.</p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...