Customer Success Manager II- Remote

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Would you like to work in a dynamic sales-growth role?

Do you love collaborating across teams to deliver customer success?

Join our Public Sector Renewals Sales Team!

We work with public sector clients and channels to make the internet fast and secure. As partners, we collaborate with agencies, aligning solutions to business needs. We build relationships to maximize product value through our platform.

Become a Public Sector Renewals Sales Representative

As a Public Sector Renewals Sales Representative, you will enjoy unique flexibility. You will help shape the sector, target accounts, and drive retention strategy. You will be a sales professional with an entrepreneurial spirit.

As a Customer Success Manager II, you will be responsible for:

+ Managing the full renewal lifecycle, including quoting, negotiation, and contract closure.

+ Ensuring accurate renewal forecasting and tracking within the CRM system.

+ Fostering relationships with internal teams, distribution partners, and external stakeholders.

+ Identifying and acting upon product upsell and cross-sell opportunities.

+ Monitoring engagement to identify at-risk accounts and mitigate potential churn.

+ Collaborating with operations to identify and implement process optimization improvements.

Do what you love

To be successful in this role you will:

+ Have experience in public sector sales, renewals, or account management.

+ Show evidence of success in technology sales or customer success roles.

+ Possess excellent verbal and written communication skills.

+ Maintain organizational skills for managing high-volume portfolios and deadlines.

+ Demonstrate proficiency with CRM software and office productivity tools.

+ Apply a proactive, solutions-focused approach to handling complex situations.

About us

At Akamai, we make life better for billions of people, trillions of times a day.

Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.

Our focus is simple:

Cloud and Edge: Running apps closer to users for instant performance.

Security : Neutralizing threats before they ever reach your data.

Content Delivery : Scaling the world's biggest moments without a glitch.

AI : Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.

At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.

Benefits at Akamai: We support your health, well-being, finances, and life beyond work. See our benefits. (

FlexBase adapts to your job's needs

Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work.

We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.

Connect with us on social and see what life at Akamai is like!

Compensation

Akamai is committed to fair and equitable compensation practices. For US based candidates only - The On Target Earnings (OTE, base salary + commissions) for this position ranges from $100,700 - $181,300/year; a candidate’s OTE is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. Compensation for candidates outside the US will vary. The compensation package may also include equity awards and an Employee Stock Purchase Plan (ESPP). Akamai provides industry-leading benefits including healthcare, 401K savings plan, company holidays, vacation (in the form of PTO), sick time, family friendly benefits including parental leave and an employee assistance program including a focus on mental and financial wellness; Eligibility requirements apply.
Equal Employment Opportunity Rights

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, gender identity, sexual orientation, race/ethnicity, protected veteran status, disability, or other protected group status.
Remote

Skills:
Artificial Intelligence (AI), Cloud Computing, Communication Skills, Content Delivery/Distribution, Contract Negotiation, Cross-Selling, Customer Relationship Management (CRM) Systems, Customer Retention/Renewal, Distribution Channel, Entrepreneurship, Forecasting, Government, Organizational Skills, Presentation/Verbal Skills, Process Improvement, Retention Programs, Risk Analysis, Sales, Sales Management, Technology Sales, Time Management, Up-Selling, Writing Skills


undefined:
Akamai Technologies, Inc.


Akamai is the global leader in Content Delivery Network (CDN) services, making the Internet fast, reliable and secure for its customers. The company's advanced web performance, mobile performance, cloud security and media delivery solutions are revolutionizing how businesses optimize consumer, enterprise and entertainment experiences for any device, anywhere.

Company Size:
5,000 to 9,999 employees


Industry:
Internet Services


undefined:
1998


Website:


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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

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Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...