Licensed Specialist/Coach - Health Insurance

Other Jobs To Apply

<h2><b><u><span>Company Overview</span></u></b></h2><p></p><p><span>Join us on our mission to elevate customer experiences for people around the world.  As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!</span></p><p>The Specialist/Coach is responsible for working with the site Supervisors to execute on daily plans to drive improved sales performance from the <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">Agents/Representatives.</span> The Specialist/Coach will be actively engaged side by side with the <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">Agents/Representatives</span> providing coaching guidance real time as well as facilitating coaching calibrations in one-on-one and group settings. They are responsible to be the voice of the <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">Agents/Representative</span> to the Supervisors and collaborate with the Supervisors to instill the Everise culture in a team that is focused and motivated.<br><br>The Specialist/Coach will partner closely with the site Supervisors and Operations Manager to prioritize their coaching efforts in a manner that will best improve overall team performance. For Specialists/Coaches that work with bi-lingual <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">Agents/Representatives,</span> the expectation is that they meet the appropriate bi-lingual criteria.</p><p><b>Qualifications</b></p><ul><li><p>Applicable health insurance license – Required</p></li><li><p>Previous Call Center Experience – Required</p></li><li><p>A minimum of one season of UHC Sales licensed experience – Required</p></li><li><p>Intermediate to advance proficiency in Microsoft Office applications – Required</p><ul><li><p>Word</p></li><li><p>Excel</p></li><li><p>PowerPoint</p></li><li><p>Forms</p></li><li><p>Teams</p></li><li><p>Outlook</p></li></ul></li><li><p>Bilingual (English – Spanish) – Preferred</p></li><li><p>Coaches must have the experience of taking calls, applying training and proven proficiency in the role – Required</p></li><li><p>They must maintain the ability to assist on the phone if needed for consumer escalations<br>Support training initiatives and strategy.</p></li><li><p>Coach <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">Agents/Representatives</span> to improve knowledge engages Consumers, compliantly enroll consumers into an appropriate plan, and enhance sales skills where appropriate.</p></li><li><p>Collaborate with Operations Manager and site Supervisors to develop and then execute upon daily plan to drive improved performance.</p></li><li><p>Coach and update <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">Agents/Representatives</span> via call calibrations, one-on-ones, live side-by-sides, huddles, team meetings, etc.</p></li><li><p>Drive high-performance sales, compliance and consumer experience standards and outcomes by executing on the details outlined within this Operations Guide as well as the Supervisor/Coach training.</p></li><li><p>Recommend changes when necessary.</p></li><li><p>Assist in implementation of new processes.</p></li><li><p>Collaborate actively and fully with UHS onsite and offsite staff</p></li><li><p>Complete Sales Efficiency Call Evaluation Forms daily by doing live call monitoring</p></li></ul><p></p><p style="text-align:left">If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.</p>

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...