Mystery Shoppers Wanted in India – E-commerce Customer Experience Audit | $50 per Mission

November 10, 2026

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Mystery Shoppers Needed in India – E-commerce Customer Experience Audit

SaferBuy is an international Customer Experience Monitoring company. We are looking for reliable mystery shoppers based in India to evaluate the online shopping experience of mattress and bedding brands.

Your Mission:

You will participate in a real e-commerce customer journey, following our instructions from purchase to delivery and, when applicable, return or replacement.

Your tasks may include:

- Placing an online order.

- Evaluating the checkout and delivery experience.

- Contacting customer support when required.

- Documenting communications, packaging, and delivery.

- Completing online questionnaires at different stages.

- Taking screenshots and photos as evidence.

- Following return, replacement, or refund procedures if applicable.

Compensation

$50 per completed audit.

Estimated active working time: 1.5 to 3 hours in total, spread across several days or weeks.

These are not consecutive working hours. Tasks are completed at different moments throughout the customer journey.

Requirements:

- Currently living in India.

- Good written English skills.

- Malayalam, Tamil, or Kannada speakers are particularly encouraged to apply.

- Comfortable shopping online and following detailed instructions.

- Able to receive and temporarily store a mattress.

- Available to document the audit and communicate regularly with our team.

- Previous mystery shopping experience is appreciated but not required.

How to Apply?

Please start your application with "Mystery Shopper" to confirm you have read the description.

Then answer these questions:

Which city and state in India do you live in?

Which languages do you speak fluently (especially Malayalam, Tamil, or Kannada)?

Have you previously completed mystery shopping or customer experience audits?

Are you comfortable completing questionnaires in English and documenting your experience with screenshots and photos?

Are you available to follow a multi-stage audit, including potential returns or replacements?

We look forward to working with you!

SaferBuy Team

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