[Remote] Associate Director, Oncology Treatment Site Lead - Southwest Territory (AZ, NM, San Diego CA)

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Note: The job is a remote job and is open to candidates in USA. Merck is preparing for the potential U.S. launch of an oncology mRNA-based individualized neoantigen therapy for early-stage melanoma. The Associate Director, Oncology Treatment Site Lead supports treatment-site onboarding, readiness, operational education, workflow execution, issue resolution, and reliable end-to-end product operations across the Southwest territory.


Responsibilities

  • Lead the onboarding and readiness support process for product treatment sites, ensuring treatment sites are educated on the workflow, system setup, and operational requirements
  • Deliver process-focused education for site stakeholders using approved resources to support initial site implementation and ongoing operational support
  • Help ensure treatment sites have the operational capabilities and knowledge required for consistent execution of the product's end-to-end treatment journey
  • Serve as the product operational subject matter expert for your assigned treatment sites and provide support regarding the product process, operations, and logistics
  • Act as the primary point of contact for operational issues, triaging and appropriately addressing issues through cross‑functional coordination and defined processes
  • Appropriately collaborate with cross-functional oncology field teams (as approved) to support coordinated, compliant engagement and a consistent experience for product treatment sites
  • Build trusted business relationships with site operational leaders by delivering consistent, reliable, and responsive operational support
  • Utilize our company generated data and dashboards to assess appropriate site operational metrics (as approved) and identify opportunities for operational improvement
  • Synthesize site feedback and process insights to help HQ team enhance communication, operational workflows, resources and education

Skills

  • The candidate must reside in the designated geographic territory
  • • Bachelor's degree required
  • • Minimum of 5 years of relevant experience in healthcare or life sciences, including sales, account management, or provider operations/administration
  • • Strong understanding of the healthcare ecosystem
  • • Proven track record of working with provider organizations and operational stakeholders to implement workflows for complex therapies
  • • Ability to operate effectively in “white space” environments with evolving processes, unclear paths, and multiple dependencies
  • • Strong operational problem-solving skills, including identifying process friction points, diagnosing root causes, and coordinating next steps with appropriate stakeholders
  • • Ability to build and develop meaningful customer relationships with operational stakeholders at treatment sites
  • • Excellent interpersonal and communication skills, internally and externally, with ability to interact with individuals from a variety of cultures and disciplines
  • • Strong leadership skills and ability to collaborate in cross-functional, matrix organizations
  • • Ability to travel ~50%
  • • Valid driver's license
  • • Experience supporting site activation/readiness and operational support for advanced therapies (e.g. cell therapies, gene therapies, radioligand therapies)
  • • Experience working with complex oncology workflows
  • • Experience working with large oncology systems and navigating multiple stakeholder groups across a single enterprise

Benefits

  • Eligible for annual bonus and long-term incentive, if applicable.
  • Medical, dental, vision healthcare and other insurance benefits (for employee and family)
  • Retirement benefits, including 401(k)
  • Paid holidays
  • Vacation
  • Compassionate and sick days
  • Remote flexible work arrangement

Company Overview

  • Merck is a biopharmaceutical company that offers medicines and vaccines for various diseases. It was founded in 1891, and is headquartered in Rahway, New Jersey, USA, with a workforce of 10001+ employees. Its website is

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