Remote Customer Service Specialist

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Job Title: Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time 

About ForgeFit 

At ForgeFit, we supply premium fitness equipment to gyms, studios, and training facilities nationwide. Our mission is to help our partners perform at their peak with reliable equipment and exceptional service. We stand behind every product with our 100% Performance Guarantee and pride ourselves on being a trusted partner to fitness professionals across the country. 

About the Role 

As a Customer Service Specialist, you’ll be the voice of ForgeFit, ensuring our customers have a smooth and positive experience from order to installation and beyond. Whether answering questions, resolving issues, or coordinating with internal teams, your focus will be on making every interaction efficient, helpful, and friendly. 

What You’ll Do 

  • Respond to customer inquiries via phone, email, and chat with professionalism and care 
  • Help customers with orders, shipping questions, product details, and troubleshooting 
  • Track and resolve issues quickly by collaborating with fulfillment, sales, and service teams 
  • Keep accurate records of customer interactions using CRM 
  • Proactively follow up on customer needs and ensure satisfaction 
  • Maintain up-to-date knowledge of ForgeFit’s product lines and service policies 

What We’re Looking For 

  • 1+ years of experience in a customer service, support, or client-facing role 
  • Strong communication and problem-solving skills 
  • Ability to stay organized and manage multiple priorities 
  • Comfortable using CRM or support tools 
  • A positive attitude and genuine desire to help others 
  • Interest in fitness or familiarity with gym equipment is a plus 

What We Offer 

  • Competitive hourly pay based on experience 
  • Comprehensive benefits including health, dental, vision, 401k, and paid time off 
  • 100% remote work with a collaborative and supportive team 
  • Ongoing training and opportunities for career growth 
  • The chance to support a brand that makes a real impact in the fitness world 

Ready to help gyms get stronger with ForgeFit? Apply now and let’s build something powerful together. 

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Remote

Skills:
Communication Skills, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Support/Service, Equipment Maintenance/Repair, Fitness, Identify Issues, Multitasking, Organizational Skills, Problem Solving Skills, Product Shipments, Record Keeping, Sales


ForgeFit



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1. HOW DO YOU PLAN YOUR DAY?

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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

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6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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