[Remote] Digital and Payment Solutions Pillar Service Leader, Senior Manager

Other Jobs To Apply

No other job posts for this day.

Note: The job is a remote job and is open to candidates in USA. Blackbaud is hiring a Digital and Payment Solutions Pillar Service Leader, Senior Manager, to lead a product-aligned Professional Services portfolio focused on digital payments, fintech, and transaction-based solutions. The role oversees portfolio financial performance, delivery execution, team effectiveness, and customer outcomes while driving scalable delivery practices and cross-functional alignment.


Responsibilities

  • Own portfolio performance across revenue, margin, utilization, backlog health, delivery capacity, and resource planning for a defined product-aligned Professional Services portfolio
  • Lead delivery execution to improve predictability, quality, time to value, customer experience, and escalation management across implementation, Advisory+, Managed Services, and related delivery motions
  • Translate product pillar priorities, Customer Success objectives, and Professional Services financial targets into portfolio operating plans, team priorities, and measurable delivery outcomes
  • Partner with Process Architecture to ensure portfolio delivery practices are not just locally optimized, but translated into repeatable standards, scalable workflows, automation-ready processes, and clear operating expectations across Professional Services
  • Partner with Delivery Orchestration to identify, prioritize, and adopt tooling, automation, AI-enabled delivery practices, and Forward Deployed Engineer support that improve portfolio execution, delivery quality, team efficiency, and customer outcomes
  • Partner closely with Product, Sales, Customer Success, Support, Renewals, and Services leadership to align roadmap readiness, service offerings, customer outcomes, and product feedback loops
  • Use portfolio insights, delivery metrics, and operational trends to identify risks, improve delivery performance, support renewal readiness, and strengthen value realization
  • Drive portfolio adoption of standardized delivery practices and scalable operating rhythms while informing decisions on which work is best delivered by Blackbaud teams, global delivery centers, partners, automation, or Forward Deployed Engineers
  • Develop and lead global delivery teams with clear expectations, coaching, workforce planning, role clarity, engagement, retention, and leadership accountability

Skills

  • 5+ years of experience leading professional services, implementation delivery, customer success services, services operations, or product-aligned delivery teams with accountability for business outcomes
  • 3+ years of people leadership experience, including coaching, performance management, workforce planning, role clarity, prioritization, and developing team capability
  • Demonstrated ability to manage financial and operational performance, including revenue attainment, margin, utilization, backlog health, capacity planning, delivery predictability, and customer outcomes
  • Strong working knowledge of professional services delivery models, customer value realization, implementation quality, services offerings, operational reporting, and process improvement practices
  • Experience partnering with Product, Sales, Customer Success, Support, Renewals, and executive stakeholders to align delivery execution, roadmap readiness, customer outcomes, and escalation resolution
  • Ability to use data and operational insights to identify risks, improve delivery performance, strengthen adoption, and support renewal readiness
  • Comfort leading through ambiguity, organizational change, portfolio complexity, and evolving delivery models, including automation, global delivery, and Forward Deployed Engineer integration
  • Experience leading multisite, international, or globally distributed teams is preferred

Benefits

  • Medical, dental, and vision insurance
  • Remote-flexible workforce
  • Wellness Programs
  • 401(k) program with employer match
  • Flexible paid time off
  • Generous Parental Leave
  • Donations for Doers
  • Pet insurance, legal and identity protection
  • Tuition reimbursement program

Company Overview

  • Blackbaud is a provider of software and services designed for non-profit organizations enabling them to build strong relationships and more. It was founded in 1981, and is headquartered in Charleston, South Carolina, USA, with a workforce of 1001-5000 employees. Its website is

  • Back to blog

    Other Jobs To Apply

    Business Unit Admin Assistant / Executive (OUG)/ 业务部门行政助理/专员

    At Home Netflix Jobs

    Hiring Now: Amazon Work From Home Data Entry Jobs (High Paying)

    Account Representative Intern 6 months - Italian Speaker

    Remote Pharmacy Technician

    Work From Home Game Tester

    Remote Health Information Records Clerk

    Stock Associate, Part Time Flex, Pasadena- Pottery Barn

    Senior Software Engineer - ERP Financial Systems (Remote)

    Freelance Marketing (Remote, Singapore)

    DoorDash Shopper - No Experience Needed

    Beta Reader – Read a Full Novel in 3 Days – $20 Fixed (US, Native English)

    Business Operations Advisor, Pharmacy Communications

    Account Consultant IV - Public Sector (Remote)

    Remote Credentialed Veterinary Technician

    Travel Consultant - Remote VIP

    Global Developer Engagement Representative, Part-Time, Contractor

    Proofreader (Remote, Part Time)

    The Ideal Remote Job: Reviewing Products on Amazon

    **Entry-Level Data Entry Specialist – Work From Home, Freshers Welcome, Join reputed company’s Growing E-commerce Team**

    Part Time - Transit Security Officer

    Driving Instructor (No Experience) - Gross $5000, North, AWS + Bonus

    Call Center Representative Agent Work From Home - Part Time Focus Group Panelists - Now Hiring

    Entry Level Remote Part Time Focus Group Participant - $300-$750 (multi-session studies) - Now Hiring

    Site Architect

    Appointment Setter – No Experience Required - Remote

    Proofreader/ Editing

    Data Entry Job Online , Earn $2000 Per Week (Remote)

    Digital Virtual Assistant Technical Support Specialist – Live Chat Expert (No Phone) – reputed company Hours, $35/hr

    Conference Telemarketing & Events Coordinator (Part-Time)

    Enterprise Restaurant Success Manager, AI SaaS Sales (Remote - US)

    Entry Level Work From Home Remote Position Focus Group Panelist

    Junior Data Scientist/Junior Java Developer / Machine Learning Engineer (Remote)

    Travel Consultant - Remote VIP

    Bank Customer Service Representative

    Pepsico Jobs(Data Entry, Entry Level, No Experience) – Hiring Now – Hire Me Remotely

    CNC Machine Operator / Machinist - Basic + Allowance + OT + Bonus

    Asset Management, Alternatives / Private Investing Summer Associate

    Procurement Sourcing Associate (Remote)

    Chief Engineer, Part-Time Company Confidential Engineering Project Design - Remote (United States)

    Remote Part-Time Customer Support Representative – Flight Booking, Travel Assistance & Customer Experience (reputed company Airlines Division)

    Content Moderator - Spam Comment Removal Specialist

    Costco Work From Home Job Data Entry, Customer Support

    Healthcare Data Entry Specialist - Remote MT (Any city, MT, US, 99999)

    Remote AI Training - $20/hr - United States

    Front Desk Associate (Perfect for College Students – Flexible Schedule)

    FICC and Equities (Sales and Trading) Quantitative Strats Summer Associate

    Flexible Remote Customer Service Role - Earn Up to 19 Per Hour - Full-time / Part-time

    Account Consultant III - National Accounts (Remote)

    Remote Recruitment Consultant -Driven Career Opportunity - No experience Needed

    Common Interview Questions And Answers

    1. HOW DO YOU PLAN YOUR DAY?

    This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

    2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

    When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

    3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

    Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

    4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

    With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

    5. HOW DO YOU PROCESS INFORMATION?

    Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

    6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

    Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

    7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

    Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

    8. HOW TO PRIORITIZE WORK?

    The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

    9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

    Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

    10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

    This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...