About the position

Consumers Energy is seeking a Senior Engineering Technical Analyst for the Smart Energy Operations Device Management team. The role supports the health and reliability of deployed gas and electric smart devices by processing, analyzing, visualizing, and communicating device data and performing daily problem solving on related systems. The analyst will help manage head-end and meter data management systems used for routine maintenance, data collection, and command processing across a large network of smart meters, gas communication modules, and switches. The position involves using LEAN business tools, coordinating with engineers, operations teams, vendors, and internal organizations, and leading moderately complex projects to completion according to plan and budget. The position is onsite at the Metering Technology Center on the Parnall Campus in Jackson, Michigan, four days per week (Monday, Wednesday, Thursday, and Friday), with Tuesdays virtual. The selected candidate must live within commuting distance or be willing to relocate; relocation assistance is available for those who qualify. The role participates in an on-call rotation currently occurring every five weeks, including after-hours calls and required work on weekends and holidays. Immigration sponsorship is not available for this position, including H-1B, TN, CPT, OPT, and STEM OPT eligibility. The successful candidate will develop and enhance engineering standards, materials, and documentation; ensure compliance with applicable rules, codes, laws, and regulations; communicate standards and direction clearly; investigate technical issues; and analyze meter data for performance, anomalies, trends, and patterns. The role also supports system testing, process improvements, and quality reporting. Consumers Energy describes its workplace as inclusive and offers career development, growth, and stability alongside compensation and benefits.

Responsibilities

• Lead and/or assist with engineering projects involving design, inspections, system planning, specifications, reports, maps, environmental impacts, permits, contracts, schedules, estimates, surveying, easements, data collection, construction observation, and field investigation.
• Approve highly complex construction prints, work instructions, and procedures.
• Address complex concerns, investigate suggestions, and provide support, direction, and recommendations to affected work groups.
• Respond to incident investigations and conduct causal analysis and incident reporting; provide timely correspondence to external regulatory agencies.
• Assist with scope documents, project cost estimates, project meetings, and closeout estimates.
• Develop and maintain documentation for integrated systems, including hardware, applications, protocols, detailed point lists, and revision control.
• Conduct advanced research and development that informs updates to engineering and construction standards, manuals, design tools, and documents to ensure legal and regulatory compliance.
• Ensure meter data is synchronized among SAP, IEE (Meter Data Management), PI MODM, Performance Manager (IPM), and OpenWay systems.
• Collaborate with vendors and internal organizations to resolve technical issues; support device installations and removals, work-order creation and tracking, meter-event analysis, hardware and software testing, and process improvements.
• Assist with documenting, implementing, and testing new system processes and meter configurations.
• Develop quality measures and related reporting using tools such as Power BI.
• Test system software releases and meter firmware.
• Analyze meter data for anomalous behavior and identify trends and patterns.
• Perform detailed problem solving using LEAN business tools and implement corrective actions.
• Support Smart Energy Operations through daily system and meter-performance checks, issue resolution, and querying multiple systems to compare data and report findings.
• Participate in the department on-call rotation, answering after-hours calls and performing required daily tasks on weekends and holidays.
• Perform other duties as assigned or necessary.

Requirements

• Bachelor’s degree in a technical or related field and at least four years of experience supporting advanced engineering work or projects; alternatively, an associate degree in a technical or related field and at least six years of relevant experience; or a high school diploma or GED and at least eight years of relevant experience.
• Ability to research and understand advanced industry trends and provide utility benchmarking.
• Communication and presentation skills.
• Proficiency with Microsoft Office products, including Word, Excel, PowerPoint, and Teams.
• Teamwork, analytical thinking, and willingness to learn new topics.
• Knowledge of LEAN methods and tools.
• Ability to manage multiple conflicting projects and priorities simultaneously.
• Must be able to work onsite at the Metering Technology Center in Jackson, Michigan four days per week and be within commuting distance or willing to relocate.
• Must participate in an on-call rotation, including after-hours, weekend, and holiday duties.
• Must not require current or future immigration sponsorship for a work visa; CPT, OPT, and STEM OPT candidates are not eligible.

Benefits

• Competitive compensation packages
• Medical, dental, and vision coverage
• 401(k) with company match
• Paid parental leave
• Up to 13 paid holidays
• Paid time off
• Educational Assistance Program
• Relocation package for candidates who qualify